Terms & Conditions

1. DEFINITIONS

Technical Terms

Force Majeure: Circumstances beyond reasonable control preventing or delaying service delivery, including:

• Natural disasters (earthquakes, floods, storms)
• Government actions or regulations
• War, terrorism, or civil unrest
• Cyber attacks or security incidents
• Network or infrastructure failures
• Pandemics or health emergencies
• Internet service provider outages
• Power grid failures
• Other circumstances beyond our reasonable control

2. WELCOME AND INTRODUCTION

2.1 Platform Overview Welcome to MyIQ! We provide educational cognitive assessment and training services through our digital platform.

2.2 Agreement to Terms By accessing or using MyIQ, you agree to these terms and conditions, accept our privacy policy, consent to our data practices, and acknowledge our service limitations.

2.3 Access Methods These terms apply to all service access methods, including web browsers, mobile devices, tablet computers, desktop applications, third-party integrations, and any future access methods.

3. IQ TESTING AND TRAINING DISCLAIMERS

3.1 Educational Entertainment Purpose MyIQ provides IQ testing and brain training services for educational entertainment only. Users acknowledge and agree that our services are not professional psychological tools, that tests are not equivalent to clinical IQ assessments, that results are for personal interest and entertainment, and that scores should not be used for academic, professional, or medical purposes.

3.2 Testing Limitations Users understand that test results may not reflect actual intelligence or cognitive ability, and that they can be influenced by numerous factors including environmental conditions, physical and mental state, time of day, testing environment, device and internet connection, personal stress levels, and familiarity with testing format.

3.3 Training Program Disclosure Regarding our brain training programs: content is based on general cognitive exercise principles, no formal clinical studies support our specific programs, effectiveness has not been independently verified, individual results will vary significantly, and progress in games may not translate to real-world cognitive improvement.

3.4 Professional Advice Notice Users are advised that our services do not replace professional assessment and that we do not provide medical or psychological advice. Consult qualified professionals for clinical intelligence testing, cognitive health assessment, educational or career guidance, and medical or psychological evaluation.

3.5 User Responsibility By using our services, you acknowledge that all use is at your own risk and discretion and that no guarantees of improvement are made. We are not liable for decisions made based on results, academic or career choices, personal or professional outcomes, emotional responses to scores, or interpretation of results.

For clinical assessment of cognitive abilities or intelligence, please consult licensed psychological professionals.

4. ACCEPTANCE OF TERMS

4.1 Agreement to Terms By accessing or using MyIQ's website and services, you acknowledge that you have read, understood, and agree to be bound by these terms. If you do not agree with any part of these terms, you must not use our services. Your continued use of our services following any changes constitutes acceptance of those changes.

4.2 Modifications to Terms We reserve the right to modify these terms at any time, and we will notify users of material changes via email. Changes become effective immediately upon posting for new users, and 30 days after notification for existing users. Your continued use after changes indicates acceptance of updated terms.

5. ACCOUNT ELIGIBILITY AND SECURITY

5.1 Age Requirements The minimum age to use the Service is 18 years, subject to the legal age in your jurisdiction. Age verification may be required.

5.2 Account Creation Users may hold one account per user, a valid email is required, accurate information is needed, and regular updates are required.

5.3 Security Requirements Users are responsible for secure email management, protection of access codes, unauthorized access reporting, and information accuracy maintenance.

5.4 Account Protection Account protection is provided through passwordless authentication, single-use verification codes, time-limited access, and session security measures.

5.5 Prohibited Activities The following are prohibited: multiple accounts, credential sharing, false information, unauthorized access, and security bypasses.

5.6 Organizational Usage Organizational use requires proper authority, authorization verification, adherence to usage restrictions, and authority changes reporting.

5.7 Data Retention Policy To ensure security and efficiency, we automatically remove inactive user accounts after 365 days of inactivity.

Retention or deletion decision: If a user has had at least one conversation in the past 365 days, their data remains active until their most recent conversation exceeds the 365-day limit. If a user has not interacted with our platform for over 365 days, their account and all associated data will be permanently deleted.

What this means for you: Regular users remain active, but accounts inactive for over 365 days will be automatically removed. This policy ensures a secure and efficient platform. To keep your account active, engage with our platform periodically. For any questions, please contact our support team. Thank you for being a valued user!

6. SUBSCRIPTION SERVICES

6.1 Subscription Options

Initial trial: a 7-day trial period with a one-time charge of $1.00, providing full access to all premium features, which converts to the selected plan rate after the trial.

Standard subscription pricing: begins after the trial period ends, charged at the rate selected during signup, with regional pricing applicable (see Section 6.2). No additional trial periods are available.

Price transition: the trial price ($1.00) applies for the first 7 days only; the selected subscription rate begins immediately after the trial, with the first standard charge occurring on trial expiration. Users are notified of the exact pricing before the trial ends.

Example: if you select a $14.99/month plan with a trial — Day 1–7: $1.00 total (trial period); Day 8 onwards: $14.99/month (standard rate); with the option to cancel before the standard rate begins.

6.2 Standard Subscription Plans

Base pricing in USD*.

Weekly plans: Basic — $9.99/week; Standard — $11.99/week; Plus — $12.99/week; Premium — $14.99/week.

Monthly plans: Starter — $14.99/month; Plus — $29.99/month; Pro — $39.99/month; Premium — $59.99/month; Ultimate — $69.99/month.

Quarterly plan: Premium Quarterly — $39.99/quarter.

Regional pricing: Prices may be displayed in your local currency, and your exact price will be clearly shown during the sign-up process. Final rates vary based on local sales tax and VAT requirements, regional pricing adjustments, currency conversion rates, geographic market conditions, purchasing power parity, current promotions, and seasonal offerings. You will be charged the exact amount shown during your sign-up. The price displayed at sign-up will be your guaranteed rate. No hidden fees or additional charges will be added after sign-up. Any future changes to your subscription rate will be communicated in advance.

Note: While base prices are listed in USD above, you will always see your actual local price before completing any purchase. The price shown during your sign-up process is the exact amount you will be charged, with all applicable regional factors already included.

Trial payment processing: Your trial payment of $1 may be processed as two separate charges of $0.50 each. The first payment activates your trial subscription, and the second payment confirms that your payment method on file supports recurring charges. We process this verification because we are providing you with a 7-day trial at a nominal price to enable you to try our services, and we want to ensure your payment method is valid for future billing. This split payment processing may be applied based on your region, location, or payment method. The total amount charged remains $1 regardless of whether one or two transactions are processed.

6.3 Payment and Billing

Security: PCI-DSS compliant payment processing, major credit/debit cards accepted, and select regional payment methods supported.

Billing protection: automatic billing on subscription renewal, a price lock guarantee for existing subscribers, and pricing changes that only affect new subscriptions.

Failed payment policy: multiple retry attempts over 30 days, account suspension after 30 days of failed payments, and bank fees for declined payments are the customer's responsibility.

6.4 Subscription Management

Cancellation options: self-service portal (recommended), customer support email ([email protected]), and a help center guided process.

Post-cancellation terms: service continues until the current period ends, with no automatic renewals after cancellation, no partial refunds for unused time, and account reactivation available at current rates.

Important notes: all subscriptions auto-renew until canceled; cancel anytime before renewal to avoid charges; subscription features may vary by region.

7. REFUND POLICY

7.1 Refunds At myIQ, we don't usually operate a standard refund program. That said, we understand that unexpected things happen and we're always willing to take a closer look. Any review is carried out at our discretion, on a case-by-case basis.

7.2 Submitting a Request You can reach us through any of the following: the Help Center, the Self-Service Portal, or email ([email protected]). Please have the following ready when you get in touch: account email, transaction details, a brief description of your concern, and any supporting documentation. Where a refund is approved, processing takes 3 business days and will be returned to your original payment method only.

7.3 Non-Refundable Cases The following are explicitly not eligible for refunds: partial/unused subscription time after cancellation, plan downgrades, feature unavailability during maintenance, change of mind or no longer needing service, and failure to cancel before renewal.

7.4 Refund Process Submit a request through the Help Center, the Self-Service Portal, or email ([email protected]), and include your account email, transaction details, reason for refund, and supporting documentation. Processing time is 3 business days.

7.5 Currency Processing

Supported currencies: We process payments in local currency for the United States (USD), the European Union (EUR), the United Kingdom (GBP), Canada (CAD), and Australia (AUD). For all other regions, charges will be processed in USD.

Currency conversion: Exchange rates are determined by your bank or card issuer. Any currency conversion fees charged by your bank are not refundable. You may see currency conversion charges on your statement from your bank. These conversion charges are separate from our service charges and are not controlled by myIQ.

Note: While we don't charge additional fees for currency conversion, your bank or card issuer may apply their own conversion fees or charges. Please check with your financial institution for details about their international transaction policies.

8. INTELLECTUAL PROPERTY RIGHTS

8.1 Ownership Rights All platform content and functionality are owned by myIQ, protected by international copyright laws, and all trademarks and service marks are proprietary.

8.2 Licensed Content Content is licensed for personal, non-commercial use only, under a non-transferable license, with no modification permitted, no source code extraction, and no redistribution allowed.

8.3 Prohibited Actions The following actions are prohibited: reverse engineering, content reproduction, copyright notice removal, derivative works creation, and unauthorized distribution.

9. USER CONTENT AND RIGHTS

9.1 User Ownership Users retain full ownership of submitted content, including profile information, responses, and custom content. Personal data remains user property.

9.2 License to myIQ Users grant myIQ a non-exclusive license with worldwide usage rights, royalty-free terms, perpetual duration, transfer rights, and sublicense permission.

9.3 Content Usage Rights myIQ may display user content, optimize it for technical purposes, analyze it for improvements, use it in anonymized research, and include it in statistics.

9.4 Content Restrictions Users must not submit copyrighted material, malicious code, harmful content, inappropriate material, or deceptive information.

9.5 Quality Standards All content must meet technical requirements, format specifications, quality guidelines, and safety standards.

10. SERVICE LEVEL AGREEMENT (SLA)

10.1 Service Availability We provide a 97% annual uptime guarantee, with maintenance exclusions, subject to Force Majeure events (as defined in Section 1.5), and with performance monitoring.

10.2 Change Categories

Standard changes: feature updates, interface improvements, and performance optimization, with 15-day notice required and user communication provided.

Emergency changes: critical security updates, legal compliance requirements, and system stability issues, with immediate implementation and post-change notification.

10.3 Maintenance Windows Scheduled maintenance is provided with 24-hour notice; emergency maintenance is immediate when required; duration is a maximum of 4 hours; and timing is during low-usage periods.

10.4 Service Credits 95–97% uptime: a 3-day credit; 90–95% uptime: a 7-day credit; below 90%: a 14-day credit.

11. TECHNICAL REQUIREMENTS

11.1 Browser Support

Supported browsers and versions: Google Chrome (version 90 or later), Mozilla Firefox (version 88 or later), Safari (version 14 or later), and Microsoft Edge (Chromium-based version 90 or later).

Update requirements: security updates required within 60 days of release; security patches are mandatory installation; legacy version support is 6 months; and feature deprecation notice is provided 30 days in advance.

11.2 Display Requirements Minimum screen resolution is 320x480 pixels, recommended resolution is 768x1024 pixels, with responsive design support and automatic interface adaptation.

11.3 Mobile Device Requirements

iOS devices: iOS version 13.0 or later. Compatible devices include iPhone 6s and newer, iPad Air 2 and newer, and iPod Touch 7th generation and newer. Regular security updates are required and automatic updates are recommended.

Android devices: Android version 8.0 (Oreo) or later, with hardware acceleration support required, security patches mandatory, and system updates recommended.

11.4 Internet Connection Requirements Minimum download speed is 1 Mbps, recommended speed is 5 Mbps or higher, a stable connection is required, maximum latency is 300ms, and minimal packet loss tolerance applies.

11.5 System Resources Minimum requirements: RAM — 4GB (8GB recommended); Storage — 1GB available space; Processor — multi-core, 2GHz or faster; Operating System — latest security patches installed.

11.6 Additional Requirements JavaScript enabled, cookies enabled, modern web standards support, secure connection capability (HTTPS), and local storage access.

12. CUSTOMER SUPPORT AND COMPLAINTS

12.1 Support Availability Customer support is available 24/7/365, with an average response time of 6 hours, and all inquiries tracked with unique ticket numbers.

12.2 Support Channels

Primary support methods: the Help Center, the Self-Service Cancellation Portal, and email ([email protected]).

Self-service options: account management, subscription changes, troubleshooting guides, FAQs and documentation, and immediate automated assistance.

12.3 Response Times

General support: automatic acknowledgment is immediate; initial response is within 24 hours; average response time is 6 hours; and the resolution target is 3–5 business days.

Legal matters: acknowledgment within 1–3 business days and resolution within 15 business days.

12.4 Complaint Resolution Process

Initial submission requirements: full name and account email, a detailed issue description, supporting documentation, a timeline of events, and previous communication references. Submit to [email protected].

Resolution process — Acknowledgment Phase (24 hours): automated receipt confirmation, case manager assignment, severity assessment, and information verification.

Investigation Phase (3–5 business days): account history review, technical analysis, departmental consultation, and solution development.

Resolution Phase (3–5 business days): solution implementation, effectiveness verification, customer confirmation, and documentation completion.

12.5 Escalation Procedure

First-level escalation: email [email protected], include the reference number, with a response within 5 business days.

Second-level escalation: email [email protected] for senior management review, with a final decision within 15 business days.

12.6 Quality Assurance All support interactions are tracked in a secure system, reviewed for improvement, analyzed for patterns, used for staff training, and monitored for compliance.

13. LIMITATION OF LIABILITY

Scope of limitations. While we strive to provide reliable and high-quality services, myIQ's liability is strictly limited under these terms. Our maximum aggregate liability for any claims arising from or related to our services shall not exceed the amount paid by you for the services during the twelve (12) months preceding the claim. This limitation applies regardless of the form of action, whether in contract, negligence, strict liability, or other legal theory.

Excluded damages. Under no circumstances shall myIQ be liable for the following:

Financial losses: lost profits or revenue, business interruption costs, lost business opportunities, lost or damaged data, cost of substitute services, and investment or business decisions based on our services.

Indirect damages: consequential damages, incidental damages, punitive damages, special damages, emotional distress, and reputational damage.

Technical issues: temporary service interruptions, data transmission errors, third-party software failures, device compatibility issues, and internet connectivity problems.

Service-related limitations. We specifically disclaim liability for the accuracy of IQ test results, the effectiveness of brain training programs, the achievement of specific cognitive improvements, personal or professional outcomes, and decision-making based on our assessments.

Force Majeure. We are not liable for failures or delays resulting from Force Majeure events (as defined in Section 1.5).

Indemnification obligations. You agree to indemnify, defend, and hold harmless myIQ, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from the following:

Service usage: violation of these terms, unauthorized account access, misuse of services, content submitted or shared, and interaction with other users.

Legal compliance: violation of applicable laws, intellectual property infringement, privacy rights violations, data protection breaches, and regulatory non-compliance.

Third-party claims: disputes with other users, claims from affected parties, regulatory investigations, legal proceedings, and administrative actions.

14. DISPUTE RESOLUTION

Governing law and jurisdiction. These terms are governed by and construed in accordance with the laws of the United States, specifically the State of Delaware. Any legal action or proceeding arising out of or relating to these terms shall be exclusively filed in the state or federal courts located in Delaware, and you hereby consent and submit to the personal jurisdiction of such courts.

14.1 Mandatory Arbitration Process

Initial dispute resolution: Before initiating any formal legal proceedings, we encourage users to contact us directly to resolve any disputes informally. We will make good-faith efforts to resolve any issues through direct communication within 30 days of notification.

Formal arbitration requirements: If informal resolution is unsuccessful, all disputes shall be resolved through binding arbitration.

Arbitration rules: conducted by the American Arbitration Association (AAA), following Commercial Arbitration Rules, administered in the English language, with a single arbitrator appointment.

Arbitration process: written notice of dispute required, a detailed claim description, supporting documentation, a proposed resolution, and a 60-day resolution window.

Arbitration proceedings: virtual hearings, document submission requirements, witness testimony if necessary, expert evidence when relevant, and a reasoned written decision.

14.2 Cost Allocation Filing fees are shared equally, each party bears its own legal costs, arbitrator fees are split unless otherwise awarded, travel expenses are the responsibility of each party, and document production costs are borne by the producing party.

14.3 Class Action Waiver By agreeing to these terms, you explicitly waive the right to participate in class actions, the right to class-wide arbitration, consolidated claims procedures, representative actions, and private attorney general actions.

14.4 This waiver means that all disputes must be resolved individually, with no joining or consolidating claims, no class-wide relief, individual remedies only, and separate proceedings for each claim.

14.5 Exceptions to Arbitration The following matters are exempt from mandatory arbitration:

Intellectual property disputes: copyright infringement, trademark violations, patent disputes, and trade secret misappropriation.

Small claims court: claims within jurisdictional limits, local venue requirements, individual capacity only, and monetary relief only.

Emergency relief: temporary restraining orders, preliminary injunctions, other urgent equitable relief, and immediate harm prevention.

Time limitations: all claims must be brought within six months from the incident date, discovery of claim basis, reasonable discovery time, statutory limitations, and regulatory requirements.

15. SERVICE MODIFICATIONS

15.1 Modification Rights myIQ reserves the right to modify, suspend, or discontinue any aspect of our services, with or without notice, subject to the notice requirements detailed below.

15.2 Types of Changes

Platform updates: addition or removal of features, user interface improvements, performance optimizations, security enhancements, technical requirement updates, and infrastructure modifications.

Content changes: training program modifications, assessment tool updates, educational material revisions, resource availability adjustments, interactive content changes, and curriculum updates.

15.3 Notice Requirements

Standard changes: For material changes to the service, we will provide 15 days advance notice via email, documentation updates, migration guidance when applicable, a clear timeline for implementation, and instructions for any required user actions.

Emergency changes: We may implement immediate changes without notice for Force Majeure events (as defined in Section 1.5), critical security updates, legal compliance requirements, system stability issues, critical bug fixes, emergency maintenance, and infrastructure security.

15.4 Change Implementation

Material changes: require advance notice as specified above, include a transition period when possible, provide user guidance and support, and may offer opt-out options when applicable.

Non-material changes: may be implemented without notice and include, but are not limited to, minor bug fixes, performance improvements, content updates, UI refinements, and documentation updates.

15.5 User Rights Users will be notified of significant changes affecting service use. Users may terminate their subscription if they do not agree with material changes. Continued use after changes constitutes acceptance, and changes will not affect prior transactions.

16. ACCOUNT TERMINATION

16.1 User-Initiated Termination Users may terminate their account through the Self-Service Portal, a support request ([email protected]), or the Help Center. Termination is available at any time, takes effect immediately, carries no termination fees, is subject to current billing cycle completion, and provides no refunds for the unused period.

16.2 myIQ-Initiated Termination We reserve the right to terminate accounts for the following reasons:

Terms violations: multiple or severe policy breaches, fraudulent activity, abusive behavior, security violations, payment defaults, account sharing, and false information provision.

Legal and regulatory: regulatory compliance requirements, valid court orders, legal investigations, government requests, jurisdictional restrictions, and age verification failures.

16.3 Termination Process For user-initiated termination, confirmation is immediate. For myIQ-initiated termination, written notice is provided when applicable. Emergency termination takes immediate effect for severe violations.

16.4 Post-Termination Procedures

Access management: immediate service discontinuation, authentication code deactivation, API access revocation, third-party integration closure, and account deactivation.

Data handling: account data is retained per legal requirements, user content is archived for 30 days, and personal data is handled per the privacy policy.

Service wind-down: subscription cancellation and credit balance refund if applicable.

16.5 Reactivation Policy Reactivation is available within 30 days of termination, subject to current terms and pricing. New account creation is required after 30 days, the previous username may not be available, and reactivation is subject to approval.

17. LEGAL INFORMATION

17.1 Corporate Identity

US Entity: Envest Research Inc.

• Address: 2093 Philadelphia Pike #3129, Claymont, DE 19703, United States

ID Entity: PT SYNERGY INDONESIA LABS

• Address: Jl. Subak Sari, Gang Mango No. 3A, RT 000/RW 000, Kelurahan Tibubeneng, Kecamatan Kuta Utara, Kabupaten Badung, Bali 80361, Indonesia

17.2 Official Communications

Legal notices:

• Email: [email protected]
• Phone number: +14152363171
• US correspondence: 2093 Philadelphia Pike #3129, Claymont, DE 19703, United States
• ID correspondence: Jl. Subak Sari, Gang Mango No. 3A, RT 000/RW 000, Kelurahan Tibubeneng, Kecamatan Kuta Utara, Kabupaten Badung, Bali 80361, Indonesia

17.3 Intellectual Property

• Copyright: © 2025 myIQ
• Trademark: "myIQ"
• Brand Protection: All rights reserved

17.4 This Agreement complies with applicable U.S. consumer protection laws.

17.5 These Terms are governed by and construed in accordance with the laws of the State of Delaware, U.S.A., without regard to its conflict-of-law principles. Any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the state or federal courts located in Delaware, and you consent to the personal jurisdiction of such courts.

17.6 In the event of any dispute, the parties agree to first attempt to resolve the matter through good-faith negotiations. If the dispute cannot be resolved amicably, it shall be subject to the exclusive jurisdiction of the courts in Delaware as set forth above.

17.7 Language While these terms are provided in various languages, the English version shall prevail in case of any discrepancies.